Rachell Allen Review Services: Privacy Policy

Effective date: 01-01-2025

Welcome to Rachellallen.com's Privacy Policy

Rachell Allen (hereinafter referred to as “we,” “our,” or “us”) is committed to provide the best value in international test preparation that will help professionals achieve their goals through our transformational and unparalleled Rachell Allen Experience.

Rachell Allen is also committed protecting our customer’s personal data from which we ensure all personal data under our custody is processed fairly and lawfully from collection to disposal. This Privacy Policy explains how our customers’ personal information is collected, used, and disclosed by Rachell Allen. This Privacy Policy applies to our website, www.rachellallen.com, its associated subdomains, social media accounts, and any other channel where we collect customer personal information (collectively, our “Service”). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Transparency

We will inform you of the purpose of our data collection.
We will inform you of your rights as "Data Subject"

Legitimate Purpose

We will process your data based on our declared purpose stated below and to the consent form that you signed.

Proportionality

We will only collect personal data that is relevant to our business from which you will benefit.
This privacy notice outlines Rachell Allen obligation to you in respect of how we manage your personal data.

Definitions and key terms

For this Privacy Policy

Cookie: small amount of data of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information
Company: when this policy mentions "company", "we", "us", or "our", it refers to Rachell Allen Review Services, 3281 East Guasti Road, Ontario, California 91739 that is responsible for your information under this Privacy Policy.
Country: where Rachell Allen or the owners /founders of the Rachell Allen are based, in this case is United States of America.
Customer: refers to the company, organization, or person that signs up to use the Rachell Allen Service to manage the relationships with your consumer or service users.
Device: any internet connected device such as a phone, tablet, computer, or any other device that can be used to visit Rachell Allen and us the services.
IP Address: every device connected to the internet is assigned a number known as an Internet Protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the internet.
Personnel: refers to those individuals who are employed by Rachell Allen or are under contract to perform a service on behalf of one of the parties.
Personal Data: any information that directly, indirectly, or in connection with other information - including a personal identification number - allows for the identification or identifiability of a natural person.
Service: refers to the service provided by Rachell Allen as described in the relative terms (if available) and on this platform.
Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content whose products or services we think may interest you.
Website: Rachell Allen's site, which can be accessed via this URL: www.rachellallen.com
You: a person or entity that is registered with Rachell Allen to use the Services.

What information do we collect?

We collect information from you when you register, avail our services, subscribe to our marketing promotions, respond to a survey, of fill out a form. These are the following information we may or may not collect from you, depending on where you will take the course:

Name
Phone Numbers
Email Addresses
City/Country
Photo
Birthday
Photo
Birthday
Emergency Contact
Emergency Contact Number
Educational Background
Exam details
Gender
Work Status
Scores during the course
Cardholder Name
Cardholder Email
Application Status
Country/BON/State

Privileged Information:

This refers to any and all forms of data which under the rules of course and other pertinent laws constitute privileged information
- All communications between Rachell Allen (including the management, coaches, and staff) and the customer

How do we collect personal data?

Personal data will be collected when you:

Avail our products and services by filling up registration forms at our facility
Use our website www.rachellallen.com for "Contact Form" or "Live Chat"
Register for a course through our website registration form
Communicate with us through our social media accounts: Facebook, Instagram, LinkedIn, or TikTok
Communicate with us through online messaging platforms such as but not limited to: Facebook, Messenger, Telegram, WhatsApp, Viber, Imo
Email any of our management or employees that have an official business email containing the domain @rachellallen.net

How do we use the information we collect?

We are collecting your Personal Data for the following reasons:

For collecting Full Name - providing this is required for correct profiling of your student records and online portal account, quick verification upon recovery and other transactions, and you have access to edit and update your name freely in your Rachell Allen student portal account
For collecting Contact Information - providing phone numbers and email addresses is required to keep you notified of your course details and follow up when needed due to missed courses, class reminders, or payment issues, and you have the responsibility to update us of any changes in your contact information
For collecting City/Country - We collect this information to determine the geographic distribution of our enrollees. This helps us in planning and decision-making, particularly in cases of schedule changes or cancellations.
For collecting Birthday, Emergency Contact, and Emergency Contact Number - providing this is required so that we may be able to assist you immediately in case of a medical emergency which requires urgent medical attention
For collecting Photo - providing this is required so that we may verify the customer/student's identity and ensure that the person accessing the student's account is the student himself/herself
For collecting Cardholder Email and Name - providing this is necessary so that we can verify the payments we receive fromthe customer/students
For collecting Gender - providing this is required for verification of identity that the student enrolled is the same one attending the class
For collecting Work Status - to help us recommend the best program & study plan for you based on your work schedule
For collecting Application Status - for us to be able to recommend the best plan of action for you
For our records - to enable to process your transactions and requests in scheduling your review course and exam date
For Security Purposes - to protect our customers from security threats, all records are accessible only by our authorized employees and management

Any of the information we collect from you may be used in one or more of the following ways:

To personalize your experience (your information helps us to better respond to your individual needs)
To improve our service (we continually strive to improve our service offerings based on the information and feedback we receive from you)
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To process financial transactions
To administer a contest, promotion, survey, or other site feature
To send periodic emails

When do we use customer information from third parties?

We receive some information from third parties when you contact us. For example, when you submit your email address to us to show interest in becoming our customer, we receive information from a third party that provides automated fraud detection services to us. We also occasionally collect information that is made publicly available on social media websites when needed. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

Do we share the information we collect with third parties?

All Personal Data you share with us is maintained only in the Rachell Allen database wherein access is restricted to Rachell Allen authorized employees and management only. We do not share your Personal Data with any of our partner agencies or third parties as they are only allowed to do so if they collect it directly from you with your permission.

We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public of any person, to prevent or stop any illegal, unethical, or legally actionably activity, or to otherwise comply with applicable court orders, laws, rules, and regulations.

Where and when is information collected from customers and end users?

We will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above.

How do we use your email address?

By submitting your email address on this website, you agree to receive email communications from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly, or through a third party. We rarely send marketing emails, because we hate spam as much as you do.

By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates pertaining to your order. If, however, you have provided the same email to us through another method, we may use it for any of the purposes stated in this Policy. Note: If at any time you would like to unsubscribe from receiving future email, we include detailed unsubscribe instructions at the bottom of each email.

Could my information be transferred to other countries?

We are incorporated in the United States of America. Information collected via our website, through direct interactions with you, or from use of our help services may be transferred from time to time to our offices or personnel, or to third parties, location throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.

Is the information collected through our service secure?

We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes, or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.

Can I update or correct my information?

The rights you have to request updates or corrections to the information we collect depend on your relationship with us. Personnel may update or correct their information as detailed in our internal company employment policies. Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by cancelling your account. Such updates, corrections, changes, and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such updated, correction, change, or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed, or deleted, as appropriate, as soon as and to the extend reasonably and technically practicable. If you are an end user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organization of which you are a customer.

How long do we keep your information?

Rachell Allen will keep your information only as long as we need it to provide service to you, answer queries and resolve problems, provide new and improved services, and fulfill all other purposes described in this policy. When we no longer need to use your information and it is not necessary for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so we can’t identify you.

Rachell Allen keeps records of the previous courses you attended to verify if you are eligible for any discounts and special promotions. Once you have requested to delete all your personal records and information from our database, you understand and accept that you are no longer eligible for any discounts and special promotions as there will be no way for us to verify your previous transactions with us. We will also be unable to process any requests such as but not limited to a certificate of attendance or class records.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to us or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.

Governing Law

The laws of the United States of America, excluding its conflicts of law rules, shall govern this Agreement and your use of our service. Your use of our service may also be subject to other local, state, national, or international laws.

Your Consent

By using our service, registering an account, or making a purchase, you consent to this Privacy Policy.

Links to other websites

This Privacy Policy applies only to the Services. The Services may contain links to other companies and their websites not operated or controlled by us. We are not responsible for the content, accuracy, or opinions expressed in such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

We use “Cookies” to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to personalize the content that you see on our website. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.

Remarketing Services

We use remarketing services. What is Remarketing? In digital marketing, remarketing (or retargeting) is the practice of serving ads across the internet to people who have already visited our website, including those who have registered for a class but have not proceeded to payment. If you have visited our website, you may encounter our ads across social media platforms and search engines.

Payment Details

Rachell Allen does not collect nor have access to any credit or debit card information from customers. It is the customer’s responsibility to keep this information secure.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page and/or update the Privacy Policy modification date.

Third-Party Services

We may display, include, or make available third-party content (including data, information, applications, and other products or services) or provide links to third-party websites or services (“Third-Party Services”).

You acknowledge and agree that we shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspects thereof. We do not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

Third-Party Services and links there to are provided solely as a convenience to you and your access and use of them are entirely at your own risk and subject to the third parties’ terms and conditions.

Facebook Pixel

Facebook pixel is an analytics tool that allows us to measure the effectiveness of our advertising by understanding the actions that people take on our website. We can use the pixel to make sure our ads are shown to the right people. Facebook pixel may collect information from your device when you use our service. Facebook pixel collects information that is held in accordance with its Privacy Policy.

Tracking Technologies

Cookies – We use cookies to enhance the performance and functionality of our service but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit our service as we would not be able to remember that you had logged in previously.

Don't hesitate to contact us if you have any questions.

Email: contact@rachellallen.net
Phone: +13238660084
Website: www.rachellallen.com